Archive for the ‘Uncategorized’ Category

Frangelico and Mrs. Butterworth?
March 22, 2009

Bartenders and servers: Ever notice that the Frangelico bottle looks like a Mrs. Butterworth’s bottle?

frangelicobutterworths1

Just wondering.

creds: http://beeractivist.files.wordpress.com/2007/01/frangelico.jpg
http://pantsinacan.com/wp-content/uploads/2008/08/butterworths.jpg

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PDA in Restaurants: The Five Second Rule
February 24, 2009

I was inspired by this really touchy-feely couple we had a few weeks ago to write this post.

First of all, they were “same siders” which means they sat on the same side of the booth. It’s really annoying when people do that because you have to reach all the way across the table in order to set down the person’s glass or plate. And if its the guy that’s on the outside the girl always gives you a dirty look like you’re trying to get all up on her man when in fact – you’re just trying to set down her Pepsi.

So anyway, they were same-siding it up and totally making out. And not like they were stealing a little smooch here, a little snuggle there. It was all tongues, snaggle teeth and hormones. Here’s the rule:

Five seconds.

You know when you drop an Oreo on the floor, but if you grab it really quick (within five seconds) it’s totally cool? This applies to making out at a restaurant. If your lips are locked for more than five seconds, you need to get a damn bedroom. Because it’s offensive to go to the table to take an order and you guys are all doing that and such. We get it. You’re in love, he’s great, she’s great, you want to go home and make ugly babies. We understand – we just don’t want to watch. We just want to take your order.

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You know your Italian restaurant sucks when…
January 21, 2009

Four of your waitresses leave to go work at the Italian restaurant across the street. Turns out the grass really is greener on the other side. ❤ CC AC NK JA ❤

Rambling Rant
January 5, 2009

Let’s talk about high expectations, serving at a restaurant at the mall, and cheap bitchy customers.

The mall:

Get off the interstate and head to the mall. There’s traffic. You stop and go, trailing close behind a hunter green Dodge Strattus that winds ever slowly through that right turn. Once you reach a crowded parking lot you realize there’s not a chance in hell you’ll grab a decent spot, so you settle for some shitty patch of pavement between a minivan and a Lexus – between Sears and Rite Aid – a friggen quartermiledash to your restaurant’s front door. You run past the cars with tantalizing anticipation of a busy night. All these people are here to eat! you think. Excitement builds. It creeps through your skin, through your wallet, out your smile. Imagine the guests at the tables, the tips in your pocket – the money!

You blast through the door – can’t get there fast enough – and blink a few times to fully comprehend the visual of ghost town a la carte. Empty booths, vacant tables, bored hostesses, zombie servers…that rush? That tease? For nuttin’.

This must be what it feels like to be blue-balled.

And so would be tonight, along with so many other nights/situations in which my childlike optimism gets the best of me. I.E. hope is foolish – and that the old complaint about serving is so true: The money at this job is so unpredictable and it’s really hard to budget yourself when you’re working for tips. The crowded parking lot could either mean a busy night for you or a sale at Macy’s. The two women in Ralph Lauren could mean rich people who tip or pathetic phonies looking to impress….(somebody. But not me.)

haha you suck

haha you suck

Let’s talk about those women, and let’s not mince words. This pair of C U Next Tuesdays tipped me $5 on $51. The one in a Ralph Lauren shirt, the other in a Ralph Lauren hat. Both get wine, appies, dinner. Seem extremely refined and gracious – way more polite than I am even if I was being fake. They seem to take their sweet time – like the type of customer that likes to “wine n dine” as to SLOWLY enjoy the dining experience. These types generally enjoy running you into the ground with special requests and bizarre customizations – but if you do it in an obliging and professional manner, they tip you quite well. In fact, these are usually the types that enjoy hearing my “I’m a college student…No, I’m single…I grew up in Buffalo…I want to do PR in Boston” schpeal because they either A) feel like I’m a future successful member of “their” league therefore of their caliber and worthy of a tip or B) are really awesome, humble people who worked really hard to get to where they are and remember where they came from. But yea, they tip well if you do your job.

Not these “ladies.” $5 on a $51.79 tab?! Are you kidding me? Are you freaking kidding me? That is less than 10%, and to this I ask #1 What the heck is wrong with you #2 Where’d you get your clothes, Plato’s Closet? Waterloo Outlets? Screw you. #3 Do you even know how sorry I feel for you, that you have to put on that kind of show to make yourself look like some yuppie when in fact you’re just a cheap POS?

Here’s the thing about status: You can wear what you want, and you can act how you act to make yourself seem all hoyty toyty to the people you are trying to impress. But the real rich people are the ones who have the money, but never lost the perspective of where they came from, the memory of a time when ten bucks made a difference, the compassion of the financial situation of others who are actually working hard for a dollar. Character is what you do when no one is watching, and I feel the same way about status. It’s not the popped collars and the diamonds that make you seem rich to me. It’s not those outward symbols of money. It’s using cash-not credit. It’s the people who tip well and say thank you. The people in designer clothes who leave crappy tips are in denial. So I’m here to remind you that you are as fake as the lame-ass polyester wig on your head. You’re rude, trashy, and if I saw you again in public I’d happily hand you back the five bucks you insultingly tipped me because you obviously need that more than I do.

Phew. Breathe.

Finally, I’d remind you that I’m not taking your BS cop-out of a tip personally because it’s you – not me. Five years from now, after the recession, after Miley Cyrus goes to rehab and after one of the Jonas Brothers inevitably comes out, I won’t be a server. But you’ll still be pathetically tipping your server $5, wearing the same stupid Ralph Lauren hat in the same stupid restaurant.

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Upselling. Imma hustla.
December 28, 2008

Here’s an introduction:

I think that this owner has some helpful tips, and they might work for some people. However, I’ve just been doing this long enough to understand the style of my delivery. And the fact of the matter is this: If I said, “Now don’t forget to save room for some of our homemade Key Lime Pie!!” I would come off like a used car salesman reminding my customers not to forget about the great deal on the lime green Pinto.

Not that I have the top sales in my restaurant, but I think I’m in the top 25% on the mojo score chart and I’ve gotten a lot better over time. Things that work for me…

1. Upselling alcohol

Raspberry martini

Raspberry martini

After I go over the specials (where I include a little aside about the wine menu on the specials card) I try to read how the customers react. If they seem kinda interested, I say, “Now, can I get you ladies something to drink, maybe a glass of wine to start off with?”

  • If they seem like they are kinda looking over the wine list and like they know what they are doing and need a few minutes to decide on wine – I bring them a glass of water in the meantime and take the order later.
  • If they seem interested, but unsure – I ask if they like red or white, sweet or dry, and I recommend something.
  • If two or three people order the same type of wine – I ask if they would wish to share a bottle and usually mention how if is sometimes more economical to do so (and it means a better tip for me because I get to show off those sweet wine presentation skills haha)
  • Great tip: Always try to get the person to order the second glass of wine (or beer, or white russian…what have you) BEFORE the meal comes out. You’re seriously a million times more likely to get them to order that second glass if you pay attention and make the offer before entrees.
  • Think of your own drinks that are not on the menu and suggest them.  This is a pic of a raspberry martini.  It’s Absolut raspberry, Chambord, and sour mix.  (Or try a Cosmo with Absolut Mandarin!)
  • Know the beers on tap! Have at the very least a general idea of all the bottles.
  • If they seem kinda interested in the idea of alcohol, but not wine – talk about martinis and mixed drinks.
  • UPSELLING MIXED DRINKS: Try to learn a few types of Gin, Vodka, Whiskey, Bourbon…ect. Then, when someone orders a gin and tonic you can say, “Would you like that with Bombay or Beefeeter?” For Martinis: “Would you like that with Grey Goose or Absolut?” Make them ask for well.

2. Upselling Appetizers:

tutta-fried-calamari

Usually when I drop off the drinks I offer, “Would you like to snack on an appetizer while you look over the menu?” or “Would you like to nibble on an appetizer while you wait for the rest of your party to arrive? We have really great bruschetta and I love the fried calamari.” Just keep babbling about the appetizers until they seem sorta interested in what you are saying. Then…agree with them and make it sound like it was their idea.

Example:

Me: “Would you like to snack on an appetizer? I personally really love our calamari and the bruschetta is pretty great as well.”

Customer: avoids eye contact and reads menu

Me: “We also have a delicious stuffed mushroom dish…”

Customer: perks up and looks at me, then his wife, then me with anticipation

Me: “I know! Doesn’t that sound good? It’s tender, juicy, a little spicy – it’s stuffed mushrooms!!”

Customer: “We’ll take an order of that!”

So if you can’t interest them in appetizers…take their entree orders. After each individual orders his and her entrees, ask that person if he/she would like to start off with a soup or a salad. If the guest seems to stop for a second to consider it, remind the guest of the soup of the day or of your favorite salad. If they order it (“sure, I’ll take a salad”) offer “just a small house salad?” to get the specific order. This sells your salad because you aren’t making it sound like a big deal. And it’s not – it’s soup or salad. It’s healthy. 🙂

Note: Be honest. At my restaurant, honestly-two people can share a house salad and usually get their veggiefix. So if people ask about your portions sizes, tell the truth. Say it’s big enough to share if it really is big enough to share. Upselling is great, but honesty is better, and people will usually appreciate your help.

3. Upselling Desserts:

delicious5

It’s winter! People are starting to not give a shit about their waistlines. Have your cake and eat it too 🙂

Hand your people a dessert menu as you are clearing their plates. Mention your favorite item and explain why.

Example:

Me: “Do you like chocolate?”

Customer: nods – it’s chocolate, of COURSE they like it.

Me: “Yea, me too! I love the chocolate cake here. It’s a rich, molten chocolate layer cake drizzled with a steamy chocolate sauce, and then it’s served warm with a side of vanilla ice cream. It’s sex on a plate!”

Okay, so maybe that’s not exactly what I say. But you get the point, you gotta entice them. Mention the coffee, the hot tea, the cappuccinos, the lattes, the after-dinner liquors. Assume they want it (because you know they always do; it’s just a matter of if they are willing to spend the money and the calories on it) Make them tell you no.

In Conclusion:

I think it’s all about reading people. You can tell when someone is just not interested in the damn calamari. So don’t push it. Don’t be annoying or presumptuous. But offer an appetizer, a wine, or a dessert. Describe it. If they seem the slightest bit interested – as though they are in some vague way giving the shyest bit of attention to your suggestion – give details. Be sincere. I don’t sell anything I wouldn’t eat or drink myself. If I don’t happen to like the soup of the day, I say so and suggest my favorite soup instead. However, I seriously do love the Mark West Pinot Noir. And the calamari. And the  chocolate cake. I’m just happy to make more money off of your enjoyment of my favorite items.

Photo creds:

http://cheekylotuskitchen.blogspot.com/2007/07/raspberry-martini.html

http://masak-masak.blogspot.com/2005_12_01_archive.html


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